ZIV USA, Inc. was founded on the principles of Customer Service. Our commitment to customer satisfaction doesn't stop when you select ZIV as your partner. When you purchase a ZIV product, you will receive:

Complimentary training
We want to ensure that your engineers and field personnel are comfortable and confident with the product. By providing extensive product and software training combined with an application overview, your engineers and technicians will be better prepared to handle incidents in the future.

Complimentary on-site commissioning assistance
A new product commissioning usually presents new challenges and multiple questions. To ease the learning curve, we offer onsite support to cover questions and situations that inevitably arise when new products are being installed for the first time. Our onsite support will reduce the time required to put a new unit into service and provides reinforced training to your operations personnel.

24/7 toll-free customer support
With the challenges faced by today's engineers and technicians to support and operate a multitude of sophisticated equipment, you can rest easy knowing that help from a ZIV application engineer is just a toll-free call away. Outside of normal office hours, an automated service will page an application engineer to quickly assist in troubleshooting your problem.

Emergency stock
We carry replacement equipment for every model in the field at our Chicago office. If a need arises, we can quickly send you a spare to ride out an emergency.